Responsible Gaming

Responsible gaming at Psk on psk-uk.com means approaching gambling as entertainment, not as a way to earn income or solve financial difficulties. Gambling always involves the risk of losing money. You should only play with amounts you can afford to lose and with a clear understanding of the potential consequences.

As of 2025, Psk is operated online by Hattrick-PSK d.o.o., a Croatian company licensed by the Ministry of Finance of the Republic of Croatia (Porezna uprava) to organize online games of chance within Croatia. Psk is not licensed by the UK Gambling Commission (UKGC), which means UK-specific protections (including UKGC supervision, IBAS dispute resolution and GamStop coverage) do not apply to play on psk-uk.com. UK players are in a "grey market" position and should be especially cautious.

Within the framework of its Croatian licence and internal policies, Psk aims to support safer play by offering tools that help you observe your gambling behaviour, expand your understanding of potential risks and reflect on whether your play remains healthy. This page explains those tools, outlines warning signs, and directs you to confidential professional support so that you can make informed decisions about your gambling.

Risk Awareness

Observe: Pay attention to how often and how intensely you interact with Psk on psk-uk.com and with gambling in general. Early recognition of risk patterns is essential to prevent harm.

Common signs of problematic gambling may include:

• Gambling more frequently or for longer sessions than you originally planned.
• Thinking about gambling or the casino when you are at work, studying or with family.
• Chasing losses by increasing your stakes in an attempt to "win back" lost money.
• Spending money on gambling that was intended for rent, bills, food or other essentials.
• Hiding or lying about your gambling from family, friends or colleagues.
• Feeling irritated, anxious or depressed when you cannot gamble or when you lose.
• Using loans, credit cards or borrowing from others to finance gambling.
• Neglecting work, studies or family responsibilities because of gambling.

Expand: Consider how these behaviours affect your finances, relationships, mental health and future plans. Even if you do not meet criteria for addiction, persistent stress or financial strain linked to gambling is a warning sign.

Reflect - self-assessment questions: Answer honestly "yes" or "no" to each statement:

• I often gamble with more money than I can comfortably afford to lose.
• I have tried to cut down or stop gambling but find it difficult to do so.
• I feel restless, upset or irritable when I cannot gamble.
• People close to me have expressed concern about my gambling.
• I sometimes gamble to escape problems, stress or negative emotions.
• I have used credit, loans or borrowed money to fund my gambling.
• I hide the amount of time or money I spend on gambling from others.

If you answered "yes" to several of these statements, you may be at risk of gambling-related harm. Consider using the limits and self-exclusion tools described below and contacting one of the professional support services listed in the Support Resources section.

Limits & Tools

Observe: Setting clear limits in advance is one of the most effective ways to stay in control. Limits should reflect your personal financial situation and time available, and must never exceed what you can afford to lose.

Deposit limits (daily, weekly, monthly)

On Psk at psk-uk.com, you should use any available "Responsible Gaming", "Limits" or "Account Limits" area in your player profile to set deposit limits. Labels and menu paths may vary over time, but the general process is:

1. Log in to your account and go to the "My Account" or "Profile" section.
2. Select the area named "Responsible Gaming", "Limits", or similar.
3. Choose the type of deposit limit you want to set: daily, weekly and/or monthly.
4. Enter specific maximum amounts (for example: daily £20, weekly £75, monthly £250) that you can afford to lose without affecting essential expenses.
5. Confirm your new limits. Increases, if permitted, may only take effect after a cooling-off period, while decreases should take effect immediately.

Expand: Treat these figures as hard ceilings, not flexible targets. If you find yourself frequently reaching your limits, consider reducing them further or using a Time-Out or self-exclusion option.

Time limits and session control

Where available, you may be able to set session timers or reminders that alert you after a chosen period (for example every 30 or 60 minutes). Use these tools to monitor how long you play and to prompt regular breaks. Avoid playing for long continuous periods, especially late at night or when tired.

Time-Out (short breaks)

For short cooling-off periods from Psk, a Time-Out or short-term break can be helpful:

1. In your account's Responsible Gaming area, look for "Time-Out", "Temporary suspension" or similar.
2. Select a break period, typically between 24 and 72 hours (longer options may also be offered).
3. Confirm your decision. During this period you should not be able to log in or place bets on psk-uk.com.

Reflect: If you feel that deposit limits and short breaks are not sufficient to control your gambling, you should consider longer self-exclusion, device-level blocking tools (such as Gamban or BetBlocker) and support from professional services. Remember that because Psk is not covered by the UKGC, it is not part of the UK-wide GamStop system; you may need to use additional tools to limit access.

Self-Exclusion

Observe: Self-exclusion is a stronger measure intended for players who recognise that they are experiencing, or are at significant risk of, gambling-related harm. It means blocking access to your account for an extended period.

How to request self-exclusion

1. Log in to your account on psk-uk.com and go to "My Account" or "Profile".
2. Open the "Responsible Gaming" or "Self-Exclusion" section (terminology may vary over time).
3. Choose the exclusion period you need. In line with industry practice, options typically include at least 6 months, 1 year, several years, or a lifetime exclusion.
4. Read the explanation of consequences carefully, then confirm your choice. The decision should be final for the selected period and cannot usually be cancelled early.
5. You may also contact customer support via the contact options listed on psk-uk.com to request assistance with self-exclusion, especially if you cannot access your account.

Consequences of self-exclusion

• During the self-exclusion period you should not be able to log in, place bets or make deposits on Psk at psk-uk.com.
• Marketing communications should be reduced or stopped where technically possible, but you may still receive essential service messages (for example about account balance or regulatory notices).
• Your remaining balance will be handled in line with the general Terms & Conditions and Croatian regulations applicable to Hattrick-PSK d.o.o., which are published on psk.hr. UK consumer protection rules and UK Alternative Dispute Resolution (such as IBAS) do not apply.
• Once a self-exclusion is in place, it should remain active until the chosen period expires. For lifetime exclusions, re-opening an account may not be possible.

Important UK context: As of 2025, Psk is not licensed by the UKGC and is not registered with the UK GamStop scheme. Self-exclusion on psk-uk.com will therefore not automatically block you from using other gambling sites, and GamStop self-exclusion will not automatically block access to psk-uk.com. To strengthen your protection, consider using national self-exclusion schemes for UK-licensed sites (GamStop) and device-level blocking tools (such as Gamban or BetBlocker) in addition to any on-site self-exclusion.

Reflect: If you feel the urge to bypass your self-exclusion by opening new accounts or using someone else's details, this is a serious warning sign. Seek immediate support from the professional organisations listed in the Support Resources and consider speaking with a mental health professional.

Support Resources

Observe: Professional, confidential support can significantly improve outcomes for people affected by gambling. You do not need to wait until problems become severe before asking for help.

Local support for players in the UK (as of 2025)

• GamCare - National Gambling Helpline (UK): Call 0808 8020 133 or use live chat via gamcare.org.uk for free, confidential support 24/7 in English. GamCare also operates online forums and structured treatment programmes.
• NHS gambling treatment services: Information on specialist NHS clinics and referrals is available at nhs.uk. Speak to your GP if you need a referral or additional mental health support.
• Samaritans (emotional crisis support): Call 116 123 free from the UK or visit samaritans.org for 24/7 confidential emotional support if you feel distressed, hopeless or suicidal.
• Debt advice: If gambling has affected your finances, contact organisations such as StepChange Debt Charity (stepchange.org) or National Debtline (nationaldebtline.org) for free, independent advice.

International support organisations

National self-exclusion schemes by country

• United Kingdom - GamStop: GamStop (gamstop.co.uk) allows UK residents to self-exclude from all online gambling operators licensed by the UKGC for a chosen period. Psk on psk-uk.com is not UKGC-licensed and is not covered by GamStop, but UK players should still consider registering with GamStop to block UK-licensed sites.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): Spain operates a nationwide self-exclusion register managed by the Dirección General de Ordenación del Juego (DGOJ). Spanish residents can register to prevent access to licensed gambling operators in Spain. See ordenacionjuego.es for details.

Blocking tools and apps

• Gamban: A paid blocking app that can prevent access to many gambling websites and apps across devices. See gamban.com.
• BetBlocker: A free tool that allows you to block access to a wide range of gambling sites on your devices. See betblocker.org.
• Other technical controls: Consider using parental control software, DNS filters or browser add-ons to restrict access to gambling content, especially on shared devices.

Family support resources

• GamCare family and friends resources: GamCare offers information and support specifically for affected others, including forums and one-to-one support.
• GamAnon (Gamblers Anonymous for family): Support groups for relatives and friends of people with gambling problems. Information is available through gamblersanonymous.org and local websites.

Reflect: All these services are confidential and independent from Psk. Contacting them does not affect your legal position with Hattrick-PSK d.o.o. or your account status. They can provide emotional, practical and clinical support beyond what an operator can offer.

Help for Family

Observe: If someone close to you is using Psk or other gambling services in a way that worries you, your concerns are valid. Signs can include unexplained debts, secrecy about finances, changes in mood, or spending excessive time online or on mobile devices.

How to start the conversation

• Choose a calm, private moment when neither of you is angry, stressed or gambling.
• Use "I" statements (for example: "I'm worried about how much you are gambling") rather than accusations.
• Focus on the impact on finances, time, family and health, not just on individual losses.
• Be prepared for denial or defensiveness; problem gambling is often accompanied by shame and fear.

Encouraging the person to seek help

• Suggest using the self-assessment questions in the Risk Awareness section to reflect honestly on their behaviour.
• Encourage them to set limits, take Time-Outs or request self-exclusion from Psk if they cannot stay in control.
• Offer to help them contact confidential services such as GamCare, Gambling Therapy or Gamblers Anonymous.
• Remind them that seeking help is a sign of strength, not failure, and that effective treatments are available.

Support for you as a family member

• Use family-focused resources such as GamCare's affected others services or GamAnon groups to share experiences and get practical advice.
• Set clear financial boundaries, such as not covering gambling debts and not lending money that could be used for gambling.
• Consider speaking to a psychotherapist, counsellor or your GP about the emotional impact on you and your family.
• If there is any risk of harm to you or others, contact emergency services or crisis lines (such as Samaritans in the UK) immediately.

Reflect: You cannot control another person's decisions, but you can protect yourself and your dependants, encourage healthier choices and use professional support to handle the situation safely.

Operator's Commitment

Observe: Hattrick-PSK d.o.o., the operator of Psk on psk-uk.com, is a Croatian limited liability company (d.o.o.) headquartered at Sv. Leopolda Mandića 14, Dugopolje, Croatia. It operates under a Croatian online gambling licence (for example licence class UP/I-461-04/20-02/406, registry number 513-07-21-01-21-5) issued by the Ministry of Finance of the Republic of Croatia (Porezna uprava). As of 2025, it does not hold a UK Gambling Commission licence.

Internal risk checks and behaviour monitoring

• Behaviour analysis: The operator may use automated systems and manual reviews to monitor indicators such as unusually frequent deposits, rapidly increasing stakes, repeated high losses, long continuous sessions and attempts to re-open closed accounts.
• Affordability and source-of-funds checks: In line with Croatian regulations and internal policies, additional checks may be performed where there are concerns about affordability or potential misuse of funds.
• Warning messages and prompts: Players showing risk indicators may receive on-site messages encouraging breaks, limit setting or self-exclusion, along with links to support services.

When support may contact you

• If risk patterns are detected (for example repeated failed deposit attempts, significant losses in a short period or prolonged sessions), customer support may contact you via the contact details registered in your account to offer information on safer gambling tools or to suggest a break from play.
• In higher-risk cases, the operator may temporarily restrict or suspend your account while it reviews your activity and, where appropriate, seeks additional information.
• Decisions on restrictions or closures are made under Croatian law and the operator's Terms & Conditions. Disputes are not overseen by the UKGC or UK Alternative Dispute Resolution bodies; instead, Croatian courts (such as the Općinski sud, Municipal Court) have jurisdiction, as indicated in the operator's legal information.

Reflect - regulatory context for UK players: Because Psk is not UKGC-licensed, UK-specific requirements (including IBAS participation, UKGC-led dispute escalation and GamStop integration) do not apply. Internal risk checks are designed to promote safer play but do not guarantee that harm will be prevented. You remain responsible for managing your own gambling, including using external protections such as national self-exclusion schemes and blocking apps where appropriate.

Updates

Observe: Responsible gaming standards and legal requirements evolve over time, both in Croatia and in the UK. Psk may update this page and its internal procedures to reflect regulatory changes, technical developments or improvements in safer gambling practices.

How you will be informed

• Website notifications: Significant changes to responsible gaming tools or policies may be highlighted via banners, pop-up notices or dedicated messages when you log in to psk-uk.com.
• E-mail or in-account messages: Where you have provided a valid contact address and consented to receive service messages, you may receive e-mails or secure account messages summarising important updates.
• Updated policy documents: The latest Terms & Conditions and privacy information remain available on the operator's official pages, including psk.hr/pomoc/pravila-i-uvjeti and psk.hr/pomoc/privatnost, which should be consulted for legally binding provisions.

Reflect: You are responsible for regularly reviewing this page and the general Terms & Conditions so that you remain informed about current tools, procedures and legal information relevant to your play on psk-uk.com.

Last updated: 6 November 2025.

Contact & Feedback

Observe: Clear communication between players and the operator is important for effective responsible gaming. However, based on the available data as of 2025, specific dedicated responsible gaming contact details for Psk (such as a uniquely identified phone number or e-mail address) are not specified.

How to contact the operator about responsible gaming

• Through the website: Use the contact or help options provided on psk-uk.com (for example "Contact", "Help", "Support" or "Customer Service"), if available, to send responsible gaming questions or requests for limits and self-exclusion.
• Official information pages: For corporate and legal information, consult the operator's Croatian website, including the Terms & Conditions at psk.hr/pomoc/pravila-i-uvjeti and privacy information at psk.hr/pomoc/privatnost.
• Postal address (operator headquarters): Hattrick-PSK d.o.o., Sv. Leopolda Mandića 14, Dugopolje, Croatia (exact postal code not specified in the source data).

Feedback and self-control requests

• If a dedicated responsible gaming or feedback form is available on psk-uk.com (for example within a "Responsible Gaming" or "Contact" section), you can use it to:
  • Request deposit limits, Time-Outs or self-exclusion.
  • Ask for information about your recent gambling activity to support self-assessment.
  • Provide feedback on responsible gaming tools or suggest improvements.
• If you cannot find such a form, use the general contact methods on psk-uk.com and clearly state that your message relates to responsible gaming or problem gambling so it can be prioritised appropriately.

Reflect: Do not rely solely on operator contacts if you are in immediate distress or crisis. In urgent situations, contact local emergency services or crisis lines (such as Samaritans in the UK) and seek support from independent organisations like GamCare or Gambling Therapy, which operate confidentially and independently of Psk.